Reference

What Governs Your Account on vv44

These terms set out the rules that apply when you open and use a vv44 account. Access and eligibility depend on your local law and the region you are in — read this before you start.

Account EligibilityJurisdiction RulesWallet ConditionsAccount ConductPolicy Updates
vv44 What Governs Your Account on vv44
LEGAL CONTACT

Reach Us About Account or Legal Queries

Live Chat Open the chat widget from any page in your account. Our support team handles account, wallet, and legal queries directly through the chat window.
Email Support Send detailed legal or account questions to our support address. We aim to respond to written queries within one business day of receipt.
Account Help Centre The Help Centre in your account dashboard covers common legal questions — eligibility, wallet conditions, account closure, and how to request a data review.
ACCOUNT SECURITY

How We Protect and Manage Your Account

Data Handling

We collect only the information needed to operate your account and verify your identity. Your data is not sold to third parties and is stored with encryption at rest.

Cookie Use

We use session and functional cookies to keep your account active and remember your preferences. You can review cookie settings from the footer of any page.

Account Retention

Account records are retained for the period required under applicable law. If you close your account, you can request a summary of your data before deletion is processed.

Change Requests

To update personal details, correct a wallet name mismatch, or request account closure, contact support via live chat or email with your account ID and the change you need.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most from account holders in Bangladesh.

Eligibility depends on your local law and the region you are in. It is your responsibility to confirm that online gaming is permitted where you are before registering an account.

No. All wallet deposits — whether via bKash, Nagad, or Rocket — must come from a payment method registered in your own name. Mismatched funding can result in account suspension.

We post updates on the platform before they take effect. Continuing to use your account after a change is published means you have accepted the revised terms.

Contact support via live chat or email with your account ID. We will provide a summary of the personal data held on your account within the timeframe required by applicable law.

We may suspend or close an account immediately if we identify a breach of these terms, including identity mismatch, multiple accounts, or activity that conflicts with local law.

Records are retained for the period required under applicable law. You can request a data summary before closure is finalised by contacting our support team directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.